Customer experience has always been a high priority for small and large businesses alike. To stick out from a multitude of competitors, we must stay creative and look for new ways to appeal to our customers’ needs. As a result, new customer service trends will continue to emerge year after year. In this blog, we outline customer service trends that are gaining popularity as we speak and are poised to become commonplace in the year 2022.

A Human Touch

Chatbots have grown in popularity over the last few years as a method to quickly provide important information to customers without the need for human interaction. This trend is likely to continue growing in popularity as artificial intelligence and machine learning advancement will only improve chatbot capabilities. Our best advice here is to remember that there will always be individuals who prefer genuine human interaction over chatbots. While chatbots are convenient and can save a lot of time, you should still ensure your audience has a method to easily get ahold of a real member of your team.

Social Media Support

Social media platforms are a great marketing medium, and they are also rising in popularity as a medium to provide customer support. In fact, one in every three social media users would prefer to contact a brand’s social media channel for customer service rather than making contact via phone call. As we gear up to move into 2022, make sure your social media team is ready to quickly respond with quality customer service and defuse any conflicts that may arise.

Remote Customer Service

The pandemic rapidly accelerated the shift to remote working, and it’s clear that the practice will have long-term implications well after the dust has fully settled. At this point, many customer service teams are operating fully remotely with help from technology to keep them connected to their team and clients. If you are looking to revitalize your business’ customer service in 2022, you may want to consider working with a virtual team of pros who can provide instant, professional service to your audience.

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