by brooke | Sep 7, 2022 | Customer Service, Small Biz
It’s only natural to think about acquiring new customers when brainstorming ways to increase sales. Customer acquisition equals revenue growth, right? This is true, but many businesses are missing out one key detail here. If you spend too much time and energy...
by brooke | Jul 12, 2022 | Customer Service, Social Media
Negative online reviews or comments are a major concern for business owners. Today, a company’s reputation is largely based on online reviews, and an unfavorable review can be disastrous. Unfortunately, it’s impossible to avoid negative feedback. No matter how...
by byb | May 18, 2022 | Customer Service, Small Biz
If you have mastered the art of attracting new customers to your small business the next step is to convince them to keep coming back. Despite its importance, retention is often overlooked in favor of acquisition. That said, for easier business growth and more...
by byb | Oct 20, 2021 | Customer Service, Sales
Customer experience has always been a high priority for small and large businesses alike. To stick out from a multitude of competitors, we must stay creative and look for new ways to appeal to our customers’ needs. As a result, new customer service trends will...
by byb | Aug 5, 2021 | Call Handling Service, Customer Service
As cliché as it may sound, you never get a second chance to make first impressions. That’s why it’s critical to ensure all phone communications are a representation of the professional image you have worked hard to build since your business was founded. Luckily, small...
by byb | Jul 21, 2021 | Communication, Customer Service
When customers experience issues with a product or detect an issue with billing, one of their first moves will be to give your business a call to sort it out. Now, its entirely possible that they will approach this situation with a bit of frustration, but your team...
