3 Easy Ways To Improve Customer Retention

3 Easy Ways To Improve Customer Retention

If you have mastered the art of attracting new customers to your small business the next step is to convince them to keep coming back. Despite its importance, retention is often overlooked in favor of acquisition. That said, for easier business growth and more...
2022 Customer Service Trends

2022 Customer Service Trends

Customer experience has always been a high priority for small and large businesses alike. To stick out from a multitude of competitors, we must stay creative and look for new ways to appeal to our customers’ needs. As a result, new customer service trends will...
The 3 Traits of a Great Receptionist

The 3 Traits of a Great Receptionist

The best candidates don’t stay available for long, which can make it quite difficult to find the perfect receptionist for your business. If you are currently searching for a new receptionist, here are the three key traits we look for when adding receptionists to our...