by byb | May 18, 2022 | Customer Service, Small Biz
If you have mastered the art of attracting new customers to your small business the next step is to convince them to keep coming back. Despite its importance, retention is often overlooked in favor of acquisition. That said, for easier business growth and more...
by byb | Oct 20, 2021 | Customer Service, Sales
Customer experience has always been a high priority for small and large businesses alike. To stick out from a multitude of competitors, we must stay creative and look for new ways to appeal to our customers’ needs. As a result, new customer service trends will...
by byb | Aug 5, 2021 | Call Handling Service, Customer Service
As cliché as it may sound, you never get a second chance to make first impressions. That’s why it’s critical to ensure all phone communications are a representation of the professional image you have worked hard to build since your business was founded. Luckily, small...
by byb | Jul 21, 2021 | Communication, Customer Service
When customers experience issues with a product or detect an issue with billing, one of their first moves will be to give your business a call to sort it out. Now, its entirely possible that they will approach this situation with a bit of frustration, but your team...
by byb | Mar 24, 2021 | Communication, Customer Service
The best candidates don’t stay available for long, which can make it quite difficult to find the perfect receptionist for your business. If you are currently searching for a new receptionist, here are the three key traits we look for when adding receptionists to our...
by byb | Oct 21, 2020 | Admin Work, Customer Service
Hiring an answering service should be a no-brainer for all small businesses. Not only is an answering service more cost effective and efficient, but it presents a professional face to even the smallest of businesses. Let’s look at why your company – no matter its...
